Frequently Asked Questions.
How can I purchase an Intersecting Hearts® creation?
Intersecting Hearts® is sold exclusively through our Authorized Retail Partners. To find one in your area, please visit where to buy.
Where can I find information regarding prices?
We do not have information regarding prices on our website; that being said, there is a lot more to buying an engagement ring, and the best way to do so is by visiting one of our Authorized Retail Partners to inquire information/pricing about an Intersecting Hearts® product please visit Authorized Retailer Partner page to locate one near you.
Does an Intersecting Hearts® engagement ring include the center diamond?
Intersecting Hearts® rings are sold without a center stone (Industry call them Semi Mounts). If you do not already have a center diamond for your engagement ring, then we recommend visiting an Authorized Intersecting Hearts® retailer who has the best knowledge and industry expertise to help you find the perfect diamond for your Intersecting Hearts® ring.
Can I customize my Intersecting Hearts® ring?
Yes, our craftsman can make your dreams come true. We will handcraft the design for your requested finger size, metal, desired center diamond shape and size. In fact most requests can be accommodated, just ask. Our authorized retail partners will work with you every step of the process to create your perfect, custom ring. We only ask that you give us time. An original work of art is something that can never be rushed.
How do I determine my ring size, also can my Intersecting Hearts® engagement ring and wedding band be sized after purchase?
The best way to determine the accurate ring size is to visit one of our skilled Authorized Retail Partners who will measure your finger. And “Yes” majority of Intersecting Hearts rings can be sized easily by jewelers; however, if a special finger size is needed please contact your local Authorized Retailer to discuss with them the possibility to have a customized ring made for you.
Are all Intersecting Hearts® design on the website?
Most Intersecting Hearts® designs are on the website, however some custom creations or older designs may not be listed. If there is a specific design you are trying to locate, you may contact us and we will help you.
What if there are no authorized Intersecting Hearts® retailers in my area?
If there are no authorized retailers in your area, please contact us and we will put you in contact with a representative of Intersecting Hearts’ customer service team, or if you have a jewelry store you would rather work with, please let us know there information and we will attempt to contact them in order to send them and you a sample of a ring for you to check out.
What should I do if my Authorized retailer doesn't have my favorite Intersecting Hearts® design in stock?
If you do not see your favorite Intersecting Hearts® design in store, simply ask the retailer to contact Intersecting Hearts®. We will send your desired design to your Authorized Intersecting Hearts® Retailer to try on.
How can I find the perfectly matching wedding band for my engagement ring?
There are several options available to help you find your engagement ring's perfectly matching band. The quickest way is to use the search bar at the top right of this site. Type in your engagement ring design number or collection name. After clicking on your engagement ring's detail page link, locate the link 'view matching band details. This link is positioned under the design description. This link will direct you to your engagement ring's perfectly matching band. You may also email us directly or contact your Authorized Intersecting Hearts® Retailer.
What metal choices do I have?
Our jewelry is available in the following metals and colors: o 14 karat: White Gold, Yellow Gold, Rose Gold, or any combination of both. o 18 karat: White Gold, Yellow Gold, Rose Gold, or any combination of both. o Platinum or a combination of Platinum and Gold.
What quality are the Intersecting Hearts® diamonds and Gemstones?
All of our diamonds are of (GH or higher) color and a clarity (SI or higher). They are of high quality cut diamonds to bring the best brilliance and shine in your ring.
What is an authorized Intersecting Hearts® retail partner?
An Authorized Intersecting Hearts® Retail Partner is a carefully chosen, extraordinarily skilled, professional and knowledgeable fine jewelry retailer. They're the only ones we trust to carry and care for Intersecting Hearts® jewelry as well as help you narrow down your choices. They can offer any assistance you need to fully understand all our customization options, availability and final pricing. And best of all, you can finally try on our creations in their stores.
Where are Intersecting Hearts® products made?
Our Product is 100% made in the U.S.A. In order to ensure that all Intersecting Hearts® products are created with the utmost care and quality. We are proud to have our product designed in Michigan and made in Chicago, Illinois.
How can I find out more information regarding a particular engagement ring, wedding band or collection?
For general information, please click on the Collections tab on the official Intersecting Hearts® website. Should you have a more detailed question, please visit your nearest Authorized Retailer or submit your question to our Contact Us page.